If you have a support contract, login to the customer portal with your credentials and submit an issue ticket, or call us directly.

Telecom Logic provides ongoing engineering and technical support for systems we have deployed. Depending on the project, we can ensure high-availability operations by offering:

  • 24x7x365 support and emergency response
  • system monitoring using SNMP (Zenoss)
  • automated backups, off-site archiving
  • disaster recovery

Systems are generally designed with a high degree of redundancy: in many cases we may detect and repair failed components without you or your customers knowing.